3C Service Guarantee
Our 3C Service Guarantee gives you confidence when you need it.
You are now covered by the 3C Service Guarantee, designed to give you peace of mind while your computer system is being restored to its optimal health.
1. Repair Time Promise
Now that you have registered your computer with us, we’ll give you a guaranteed repair time. If it’s not ready by the guaranteed time, your service is free*. If your repair is urgent ask about our ‘drop everything’ option, which can have your system fixed in the shortest possible time.
2. Resolution Promise
3C’s expert Whiz kid technicians will diagnose and resolve your system problems to certified standards. We’re so confident we can fix your computer first time, that if it comes back to us within one week, we’ll resolve the issue for free.
3. Price Promise
3C will diagnose your system and quote a guaranteed price to fix it. No suprises, no extras.
4. Communication Promise
We know your computer is important, so we’ll keep you updated on the status of your system repair, every step of the way.
5. Care Promise
We understand that your computer is essential to your business, your office, your studies and everyday life. So we take exceptional care with your data. As long as your data is in tact when we receive your system, we guarantee you won’t lose it.
6. Confidentiality Promise
We take privacy seriously. The confidentiality of your data and photo files is important to us. Every technician signs a privacy contract so we can guarantee that your files will be kept confidential throughout the repair
7. Hardware Care Promise
We’ll look after your computer while it’s in our hands. We handle it with care, clean it, and we’ll return your computer in a handy carry bag.
8. After-service Promise
We guarantee never to forget about your computer, we will let you know when your regular maintenance check is due.